Hank Kolb, Director of Quality Assurance 사례
분야
doc1. What are the causes of quality problems on the Greasex line? Display your answer on a fishbone diagram?
2. What general steps should Hank follow in setting up a continuous improvement program for the company? What problems will he have to overcome to make it work?
a. The general steps he should follow are:
b. There are some problems he needs to overcome to make it work
a. The general steps he should follow are:
-Personnel:
> Recruit professional workers and formally re-train current workers; not only train about the work but also build up a high quality attitude as a culture of the organization
> Require the workers to be present frequently at the work place and must be responsible for all the products at the right time
-Plant maintenance
> Replace the old equipments by the new one with specialized functions
> Period maintenance plan
> Continuously lower the downtime
-Purchasing
> Make purchasing plan in advance
> Collaborate with the suppliers, require the material must be well designed, and decisively refuse the defective ones