1.What is it(DHL)?
2.What is the problem?
3.Why does the problem come up?
Are there any problems?
“Maintain their premier position”
HOW?
This is a problem.
How do customers purchase air express services?
Are there differences between documents and parcels?
Many customers are price sensitive as well as service(speed) sensitive. Ex) Many customers split their air express business among several firms. For the sake of convenience and price leverage, most large customers were increasingly inclined to concentrate their air express shipments worldwide with two or three preferred suppliers.
3. One by one negotiation
ex. Idnia to U.S.A ⇔ U.S.A to India

분야