1. Compare Dorfman Pacific’s old and new order-picking processes. Diagram the processes.
2. What role did end users play in developing Dorfman’s wireless warehouse system? What would have happened to the project if users hadn’t been so involved? Explain your answer.
3. What types of system-building methods and tools did Dorfman use for building its wireless warehouse system?
4. How did the new system change the way Dorfman ran its business?
5. What problems did the new system solve? Was it successful?
Bar-code labeled bin directly contain only on product type each
Loading onto a truck
2. What role did end users play in developing Dorfman’s wireless warehouse system? What would have happened to the project if users hadn’t been so involved? Explain your answer.
End user’s role
Seek to learn everything Dorfman’s 25,000 products
Bring in Bar-Code system to test the feasibility

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