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[인적자원관리] Chapter 7. Training Employees(UTC & NOKIA CASE)

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    [인적자원관리] Chapter 7. Training Employees(UTC & NOKIA CASE)에 대한 자료입니다.
    목차

    CASE 1. The Learning Environment
    at United Technologies

    CASE 2. Learning Is Business at Nokia


    Q&A

    본문내용
    UTC : 세계 유수의 항공기엔진 제조회사로
    1925년 항공기엔진 제조회사인
    프랫앤드휘트니에어크래프트로 설립.

    오티스엘리베이터 - 미국 제1위의 엘리베이터 제조업체
    시코르스키항공 - 헬리콥터 제조
    캐리어 - 미국 제1의 에어콘 제조업체
    에섹스 - 와이어 케이블 제조
    다이넬일렉트릭스 - 선박용 레이더 제조
    앰백 - 디젤엔진 제조

    George David : George David is the former Chairman and Chief Executive Officer
    of United Technologies Corporation.

    David was elected UTC’s President in 1992 and Chief Executive Officer in 1994.
    He joined UTC’s Otis Elevator subsidiary in 1975 and became its President in 1986.
    To improve productivity David terminated thousand workers, invested on R&D and made UTC's
    different  scholar program.

    But invest on R&D was no use. So he invest on employee train.
    David said that most gains in the plant come from better processes, not better machines. ⇨ Big Success ! - quadrupled earnings per share, outperform GE.

    Employee Scholar Program gives workers up to three paid hours off a week to study and pays up front for the entire cost of books, tuition, and fees for any education program.

    The program covers every employee.
    And for each degree earned, employees get up to $10,000 in UTC stock or stock options.

    In 1989, David met Ito, joint venture partner and would be David's full time adviser.   Example - otis's elevators high defect rate (40% recall)
    ⇨ Ito figure out why and change the fundamental design of elevator line.

    David evolved ACE program. (Achieving Competitive Excellence)
    One recent result of ACE trims $300 off the cost of each elevator.

    In 1998, David launched Ito university where can analyze and share UTC case studies.
    Solution

    Terminate workers for efficiency

    Invest on R&D ⇨ Critical but no use. No contribution by david...

    Train employee by Scholar Program.
            - In UTC, Scholar Program workers get big authority what to study.       
          - Workers don't have to tie their studies to the job.
                - UTC just support employee's study cost (books, tuition ...) and give time.
                - Also UTC Scholar Program cover all employee.
                - If employee get degree, UTC give them to stock option worth $10000.
    It strengthen employees' allegiance to UTC.
                
    ACE(achieving competitive excellence) ⇨ ‘Ito university’
                - anyone can analyze & share UTC case studies in quality
                - lecturers are as likely to be accomplished production line workers

    ⇒ Long term Development

    #EmployeesUTC#CASE#Employees#NOKIA#Training