분야
docx2. Analysis
3. Solution
4. Other venture business’s cases
5. Conclusion
Decision making system of Ticket monster is generally nonrestrictive. The workers of the company talk freely about the problem and brainstorm together, without formal steps or stages. Most of the decisions are made by workers who were in that time when the problem was first brought up. Therefore, it can be said that every worker who want to participate in decision process can come in and carry on his opinion. Also, thanks to its uncomplicated structure, there is no company rules related to seminar or discussion, or the report; actually there is no fixed report form.
3. Solutions
(1)Solution on Structural form
Even if now the company’s size is small, they should make Human Resources department. A purpose of the department is to maximize return on investment in the organization's human capital and to minimize financial risk. The department seeks to achieve this by recruiting, aligning the supply of skilled and qualified individuals and training employees. Also they manage insurances for employees and a variety of benefits programs. Employees in Ticketmonster do not know their insurance programs and benefits, because of out of Human Resources department. By managing personnel data, Ticketmonster can arrange employees in the right task. Therefore the company can work more efficiently.
Ticketmonster should make Engineering department. This can make the company become a more-informed business by bringing code-writing and database skills. Also, IT Infrastructure team can be joined in engineering department. They can make an application for smart phone users. As smart phone market is growing quickly, it is good idea to make smart phone users participate as a customers. Their role will encompass server, LAN/WAN, and user-support responsibilities. They can provide 1st level technical support to all staff, researching and diagnosing complex technical issues of desktop hardware and software. This role assists in monitoring the Help Desk ticketing system which includes routing tickets to the appropriate support teams as well as providing level 1 support (in-person) when appropriate.
Especially as the competitions post abusive comments on review section in Ticketmonster, so Ticketmonster needs to make some bulwark against the competitions. For example, only the person, who buy coupons through ticket monster and use the coupons, can post how the store’s service and tasty of the food was. Also, other users can search the person, who post something on Ticketmonster, bought how many coupons and what kinds of coupons.