Ⅰ. Summary
II. Introduction
1. Introduction of ‘The Ham’
2. Symptoms
3. Marketing Problems & Research Objectives
Ⅲ. Research Design
1. FGI & Survey & In-depth interview
IV. Data & Sample Design
1. Sampling
Ⅴ. Analysis and Interpretation
1. Awareness and preference
2. Product : How can we satisfy customers’ taste
3. Place : what is the best way to improve the design
4. Price : What is the competitive price of the menu
5. Promotion : What would be an appropriate promotion method
VI. Recommendations
To solve the symptom of the number of customers decreasing, there is a need to find out the relationship between the underlying cause and effect. The diagram below displays seven underlying causes of the symptom.
After categorizing the 4Ps of the underlying causes, we set marketing questions regarding these causes.
• Product : How can we satisfy customer’s taste with menu?
• Price : What is competitive price of menu?
• Place : What is the best way to improve its in/ex-terior?
• Promotion : What would be appropriate promotion?
Next, to offer relevant, accurate, and unbiased information that the manager of The Ham can use to solve marketing management problems, we identified corresponding research objectives.
• Product : Obtain students’ preference and satisfaction with other 부대찌개 restaurant
• Price : Estimate students’ sensitivities of menu price

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